Last Updated: February 10, 2026

At setlives.in, operated by Nitish Enterprises (Setlives), we want to ensure our customers are happy with their purchase. Since we deal in digital products (software, themes, plugins, and web services), we have a specific policy regarding refunds and cancellations.

1. Cancellation Policy

  • Digital Products: Orders for digital products or software downloads cannot be cancelled once the download link has been generated or the product has been delivered via email/dashboard.

  • Services: For services like web hosting or consultancy, you can request a cancellation within 24 hours of purchase, provided the work has not yet started.

2. Refund Policy

Due to the nature of digital goods, we generally do not offer refunds once a product is “Sold” or “Downloaded.” However, we provide refunds under the following specific conditions:

  • Non-delivery of Product: If you do not receive the download link or access within 24 hours of purchase due to a technical issue on our end.

  • Major Defects: If the software/plugin has a major defect or is not working as described, and our support team is unable to fix it within 7 working days.

  • Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the second transaction.

Refunds will NOT be issued if:

  • You changed your mind after downloading the product.

  • You do not have the technical expertise to use the product.

  • The product is incompatible with your third-party software/server environment (please check compatibility before buying).

3. Refund Process

  • To request a refund, please email us at [info@setlives.in] with your Order ID and the reason for the request.

  • Once approved, the refund will be processed to your original payment method (Bank Account/UPI/Card) within 5-7 working days.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

  • Email: info@setlives.in

  • Phone: 7280014049

  • Address: [Aapka Business Address, Bihar]